FAQs

FAQs

At this time we are not providing after hours care. If you require urgent care outside of our regular hours please contact a walk-in clinic or go to the emergency room. 

At this time we are not able to accept new patients. We do not keep a waiting list.

We are not a walk-in clinic. If you are not a patient of Somenos Medical, please visit one of the walk-in clinics available in Duncan.

To find a local walk-in clinic, please refer to Pathways-Cowichan.

Please book your prescription refill appointment at least two weeks in advance of running out of your medication.

B.C. Ministry of Health provincial guidelines about mask use in health care facilities state that it is mandatory for everyone to wear a medical mask. Please kindly sanitize your hands and change your mask immediately after entering the clinic (medical masks will be provided).

The physicians in our office do not correspond with patients via email at this time. With your permission, your physician and the office staff may send one way documents to you for convenience and safety sake but sending information by email does not substitute directly contacting our clinic. If you would like to set up an appointment, have any concerns, or have any questions please contact our office at 250-709-9090.

The Doctors of BC has created this guide that may be helpful to you and outlines what steps need to be taken. If you are concerned your child is ill and needs to be assessed by a physician please call our office for an appointment.

Doctors of BC and many physicians have been advocating for an end to the requirement of sick notes and are requesting that employers not require sick notes during the COVID-19 outbreak. This prevents appointments being used for the sole reason of a sick note. If there are any other concerns please do book an appointment. Please consider showing this letter to your employer.